shipping & delivery

our first collection is being prepared for launch. the shipping arrangements below apply once orders open.

destinations

we offer domestic and worldwide shipping to destinations available at checkout. if your address is not supported, contact admin@eliolido.com before ordering.

shipping rates

rates vary by destination and are shown at checkout before payment.

dispatch and transit

our dispatch estimate will be confirmed before orders open. dispatch is the time needed to prepare an order; transit is the carrier's delivery time. transit estimates vary by destination and service, and customs clearance may affect international deliveries.

international taxes and duties

customers are responsible for applicable import duties and taxes. review any amounts collected at checkout and any charges payable on arrival.

tracking and support

refer to the tracking information supplied when your order ships. if a parcel is delayed, missing or damaged, contact us with your order number so we can help investigate.

address changes

check your delivery address before paying. email us promptly if a correction is needed; changes cannot be guaranteed once an order is dispatched.